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Terms of use & privacy policy

1. ACCEPTANCE OF TERMS OF USE

The following demonstrates terms and conditions of use (here-in-after referred to as an "Agreement"), applicable to your use of www.bookyourcontainer.com (hereinafter referred to as "website"), which promotes business between suppliers and buyers globally. It is an agreement between you as the user(s) of the website (the "User(s)") and Book Your Container Pvt. Ltd. (hereinafter referred to as the "Company") which owns and operates the website.

Before you subscribe to and/or begin participating in or using website, the Company believes that user(s) have fully read, understood and accept the agreement. If you do not agree to or wish to be bound by agreement, you may not access or otherwise use the website.

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Freight Related Information or booking ("services") in the http://www.bookyourcontainer.com website.

1.1 Definitions

Website: will mean the Website, www.bookyourcontainer.com and mobile application owned and operated by Book Your Container Pvt. Ltd., for the purpose of offering its services to customers/Transacting Parties and carriers, including the quotations and indicative shipping routes and applicable tariffs, to its customers;

App: will mean the Mobile Phone Application, which may operate on various devices like Tablets, Mobile Phones, Laptops, etc. for the purpose of accessing the website including freight deals, freight quotes, tracking services, container tracking services and other services as may be defined from time to time by the Company;

Shipper: will refer to Internet users / customers / prospective Transacting Parties / corporations / Importers & Exporters, who avail or intend to avail, the Carriers' services through the www.bookyourcontainer.com website or mobile application;

Carrier: will refer to the individual/corporation/legal entity /company offering marine transport and ancillary services to the Shipper/Customer via the www.bookyourcontainer.com website and/or App, and may be referred to as the Company's 'Partner';

Freight Deal/Freight Rate: will refer to either individual or a combination of individual rates and service terms offered via the www.bookyourcontainer.com website by the Carrier for marine transport and ancillary services;

Booking Confirmation: will refer to either individual or a combination of individual bookings and service terms offered via the www.bookyourcontainer.com website by the Carrier for marine transport and ancillary services;

1.2 Conditions of Use

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to the Company's Transacting Parties and prospective customers (this refers to internet users/prospective Transacting Parties/corporations/importers and exporters, who avail or intend to avail the Carriers’ services through the www.bookyourcontainer.com website or mobile application, as the case may be). The Company reserves the right to suspend or limit access to any user upon violation of this Agreement or for any other reason determined by the Company. This website acts as a mere market place for our users for buying, selling and other business services by way of locating companies to trade with, through the Company's on-line service. The Company does not take part in the actual transaction that takes place between the buyers and sellers and hence are not a party to any contract for sale negotiated between buyers and sellers.

All transactions will be the responsibility of the transacting parties only. This agreement shall not be deemed to create any partnership, joint venture, or other joint business relationship between the Company and the transacting parties.

1.3 Amendment to Terms & Conditions

The Company may change, modify, amend, or update this agreement from time to time without any prior notification to user(s) and the amended and restated terms and conditions of use shall be effective immediately on posting. Your continuous use of the service will signify your acceptance of the changed terms.

2. ACCEPTANCE OF SERVICES

Transacting Parties placing orders via the website impliedly confirm their acceptance of the Contract with the Company/Carrier, as the case may be, and are thus bound to perform the contract and make the payment as promised.

Bookings made through the website create a contractual (legal) relationship between you and the Carrier providing the service. The Company acts merely as an intermediary between you and the Carrier, or as the case may be in individual shipping contracts, and is not directly responsible for the performance of the contract.

You agree that information pertaining to shipping rates/routes as displayed on our website are on an as-is basis, updated by the Carrier/Shipping Provider, who is directly responsible for updating all information pertaining to rates, availability and routes as displayed on the website.

The Company reserves the right to cease, suspend or alter booking confirmation or Freight Deals/Rates on offers and related pricing information from view, if at such time there is a dispute or delay over an agreed quotation to pay.

Freight Deals/Rates displayed on website are a 'Basic Ocean Freight Rates' only. There might be additional charges as per the Carrier and may differ from Carrier to Carrier and directly payable to Carrier.

The Company reserves the right to remove freight inquiry/freight deal listing/company details/shipping route listings, if found unsuitable or for any other reason the Company determines.

All the information and freight routes/rates provided are on an “as-is” basis, and the Company does not guarantee or indemnify any user for any inadvertent error in the information. Similarly, the Company cannot guarantee the accuracy, safety or timeliness of services provided through the website.

The website provides the most competitive basic ocean freight rates and multiple shipping options as given by Carrier (subject to change by the Carrier), or, unless differently stated in the confirmation email to you (shipping rates are dynamic and often fluctuate, beyond the control of the Company). Different carriers may offer variable contractual terms, with cancellation charges that might vary for different routes/freight categories. You are advised to check these details at the time of the transaction as the Company will not be responsible for any disputes/losses arising out of the same.

You agree that the Carrier/Shipping Service Provider, remains exclusively responsible at all times for the accuracy, completeness and correctness of the information pertaining to all services advertised on the website – and it does not constitute as a recommendation or endorsement of quality by the Company.

The Company reserves the right to cancel any booking confirmation or freight deal, as it deems fit, without offering any reasons for the same to either the User or the Carrier.

The Delivery Order / Container Release Order shall be considered as NULL and VOID, if transacting parties does not follow its terms of use mentioned in the Delivery Order / Container Release Order Document.

Shipper shall not be able to cancel Online container booking order.

Once Container Release Order has been issued/sent to shipper, online container booking charges shall not be refundable.

if shipper paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days.

After successful payment, shipper shall receive order confirmation email and Company shall provide Container Release Order via email, which will be considered as successful delivery of service to shipper.

3. COPYRIGHT

The Company reserves copyright and trademark and other proprietary rights (not limited to the Intellectual Property Rights as governed by the laws of India) on all materials, designs, content, graphics, compilation, digital conversion and other matters related to the Website and Service, and forbids the user/customer from using such material without first seeking express permission and agreement from the Company.

Book Your Container Pvt. Ltd., "www.bookyourcontainer.com ", and related icons and logos are registered trademarks or trademarks or service marks of the Company features on the website are made available to visitors free of charge. However, the Company reserves the right to terminate access to certain areas or features of the website (to paying or registered users) at any time for any reason, with or without notice. The Company also reserves the universal right to deny access to particular users to any/all of its services/content without any prior notice/explanation in order to protect the interests of the Company and/or other visitors to the website. The Company also reserves the right to limit, deny or create different access to the website and its features with respect to different user(s), or to change any of the features or introduce new features without prior notice.

The Company withholds the right to temporary or permanent termination of membership of any user or legal action for any of the following reasons:

  • If it concludes that the user(s) have provided any false information in connection with the member account to the Company, or are engaged in fraudulent or illegal activities.
  • The user(s) breach any provisions of the terms and conditions of use agreement and/or Agreement of website.
  • Utilize website to send spam messages or repeatedly publish the same product information.
  • Post any material to a member that is not related to international trade or business cooperation.
  • Impersonate or unlawfully use another companies name to post information or conduct business of any form.
  • Any unauthorized access, use, modification, or control of the website database, network or related services.
  • Obtain by any means website member's user name and/or password.

If the Company terminates user(s) membership, user(s) will not have the right to re-enroll or join or obtain any services in the website under a new account or name unless formally invited to do so by the Company. In any case of termination, no membership charges will be refunded. User(s) acknowledge that inability to use the website wholly or partially for whatever reason may have adverse effect on its business. User(s) hereby agree that in no event shall the website be liable to the user(s) or any third parties for any inability to use the website (whether due to disruption, limited access, changes to or termination of any features on the website or otherwise), any delays, errors or omissions with respect to any communication or transmission, or any damage (direct, indirect, consequential or otherwise) arising from the use of or inability to use the website or any of its features.

Information mentioned in website may be proprietary / copyrighted material of their owners.

4. REGISTERED USER(S)

To become a Registered User(s) there is a proper procedure, which is for the convenience of user(s) so that they can easily log-in and log-out.

User(s) can become a Registered User(s) by filling an on-line registration form on the website by giving desired information (name, contact information, details of its business, etc.). The Company reserves its Rights to verify these details by any means. The Company will establish an account ("Account") for the user(s) upon registration and assign a user alias ("User ID") and password ("Password") for log-in access to your Account. Website may or may not assign user(s) upon registration a web-based email/message account with limited storage space to send or receive email/messages. Users will be responsible for the content of all the messages communicated through the Email Account, as well as the consequences of any such message.

If you register on behalf of a business entity, you represent that business entity and (a) you have the authority to bind the entity to terms and condition of use and/or this Agreement; (b) the address you use when registering is the principal place of business of such business entity; and (c) all other information submitted to the Company during the registration process is true, accurate, current and complete. For purposes of this provision, a branch or representative office will not be considered a separate entity and its principal place of business will be deemed to be that of its head office.

By becoming a Registered User, you consent to the inclusion of your personal data in our on-line database and authorize The Company to share such information with other user(s). The Company may refuse registration and deny the membership and associated User ID and Password to any user for whatever reason. Website may suspend or terminate a Registered membership at any time without any prior notification in interest of the Company or general interest of its visitors/other members without giving any reason thereof. Registered User are not a part or affiliate of the Company in any way. You attest that “Despite my and organization's contact number(s) are on Do Not Call Registry/List of my country/state/city/region, I consent to be contacted by Book Your Container Pvt. Ltd., ("The Company") through phone calls, SMS notifications or any other means of communication, in respect to the services provided by the company.”

In case of violation of any terms of use / general industry practices by "Registered User", its Account shall be suspended / terminated without any prior notice.

5. PRIVACY POLICY

5.1 Collection of Information

The Company collects information from users when they register to gain access to services or at other specific instances when they are requested to provide their personal & business information. The Company has exclusive ownership over this data and may sell the same to third parties. During registration, users provide their name, email address, business information and other personal details. Once a user registers, they are no longer anonymous to the website and the Company and it is deemed that the user has given the Company the unhindered right to collate and analyze the desired business & personal details for internal operation, including but not limited to, internal business directory and catalogs etc.

Users are deemed to have shared their information willingly with the Company, unless it is specifically stated otherwise. Promotions that run on the website may be sponsored by companies other than Book Your Container Pvt. Ltd. or may be co-sponsored by another company. Some or all data collected during a promotion may be shared with a sponsor(s).

The website gathers usage statistics such as pages viewed, number of unique visitors, browser software, screen resolution etc. for analysis that helps provide an improved user experience and services.

5.2 Use of Personal & Business Information

The website’s primary goal of collecting personal or public information is to provide users with a tailor-made services and a customized experience. This includes personalized services, interactive communication and other services, most of which are completely free. Business information is used to display the Carrier’s business listing or freight-rate offerings across our network to fetch the best freight rates for users.

In order to provide free services, the Company may display advertisements based upon the website's usage statistics and visitor trends. The Company may use personal & business information obtained from its users, to serve targeted advertisements through its websites, newsletters and customized mailers. Users consent to receiving business enquiries through email, phone calls or SMS notifications, from Website and Company that might or might not be of their interest.

The Company reserves the right to record buying and browsing activities of users, including, but not limited to contact details and usage profiles to provide value-added services.

5.3 Sharing of Information

As a general rule, the Company will not disclose or share any of the user's personally identifiable information except when it has the user's permission or under special circumstances, such as when the Company believes in good faith that the law of land requires it or as permitted in terms of this policy.

The Company may also disclose account information in special cases when the Company has reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Company’s Terms and Conditions or may be causing injury to or interference with (either intentionally or unintentionally) the Company's rights or property, other Company's network website users, or if the Company deems it necessary to maintain, service, and improve its products and services. Personal information collected may be transferred and shared in the event of a sale of the Company, or as per the aforementioned terms.

5.4 Distribution of Information

The Company may, from time to time, send users emails regarding products and services. The Company constantly tries and improves marketplace tools for efficiency, relevancy, innovative business matchmaking and better personal preferences. The Company has many match making tools in the marketplace to be used by users for making relevant business contacts with each other. The Company may allow direct mails using its own scripts (without disclosing the email address) with respect/pertaining to the products and services of third parties that it feels may be of interest to the user or if the user has shown interest in the User’s company for business requirement by way of our paid buyers-sellers contact services. Users shall be able to control the information sharing through their administration/account setting panel available on the website. Only the Company, its registered members or its agents working under confidentiality agreements will send these direct mailers. Relevancy of the contacts made between users would depend upon the information sought & given by various users.

5.5 Updating of Information

Users may edit their account information and profile by logging onto the website and/or by sending a request to support@bookyourcontainer.com. The requested changes may take up to 30 days to appear online because of a verification process and server cache policies.

A user account can be deleted or deactivated, but doing so will result in the user not being able to access any members-only area of the network. Residual information will remain within our archival records.

5.6 Protection of information

As with all information, the Company does not sell any data in bulk to third party that can be misused for telemarketing or bulk mailing or any other unethical purposes. Any user statistics that we may provide to prospective advertisers or partners regarding product or service usage on the website network is provided in an aggregate form only and does not include any personally identifiable information about any individual user. The Company takes all necessary steps, within its limits of commercial viability and necessity, to ensure that the user's information is stored and handled securely. However, data transmission over the Internet cannot be guaranteed to be 100% secure. As a result, while the Company strives to protect user's personal & business information, it cannot ensure the security of any information transmitted to the website and users do so at their own risk. Once the Company receives user transmission, it makes best efforts to ensure its security in its systems.

6. DISCLAIMER

Although the Company has taken every care and precaution while compiling information displayed on this website or mobile application, the same has been published on the express understanding that the Company does not provide any guarantee whatsoever of its accuracy or integrity. The Users of this website agree to make independent inquiries with the Carrier to confirm the reliability of quotations, routes and final rates as provided.

The Company is not liable under any circumstances for any hazardous materials, dangerous goods, prohibited or restricted articles or if the Shipment contains counterfeit goods, animals, bullion, currency, banderols/tax stickers, firearms, parts thereof, weapons, explosives or ammunition, human remains, pornography or illegal narcotics/drugs.

The Company is not responsible for any liabilities arising out of incidental and ancillary services which might be provided by the Carrier(s), including but not limited to surface transportation, customs assistance or any other related logistical support, however, the same may be offered by the Company as part of the transaction offered.

The Company is not liable, under any circumstances whatsoever, for any errors, omissions, misunderstandings or claims arising out of any service undertaken via this website. All claims pertaining to shipping services are strictly between the transacting parties and the Carrier providing the shipping service. Any disputes pertaining to this agreement will be subject exclusively to the jurisdiction of the Courts of Surat (Gujarat), India. Any disputes pertaining to transaction agreement will be subject exclusively to the jurisdiction of the Courts specified in the Carrier’s agreement.